Entry level identification of red flag and stress behaviour. Pick out which of our 5 characters might have a less than innocent reason for their anomalous behaviour. Includes interactive training in conducting resolution and de-escalation conversations to establish which of the 5 should be reported up the chain

FULL QUALIFICATION from QNUK - Andrew Palmer – Border Security Lead, Gatwick Airport Limited.

• Functional area: Organisational resiliance, Security

• Key concepts: Behavioural detection training

• Customisation: High Definition, Custom quality, Localisation, Branding